Return & Refund Policy


Rogue Maroua


At Rogue Maroua, customer satisfaction is our highest priority. We are committed to delivering an outstanding shopping experience and reliable customer support.

We accept returns and exchanges within 365 days from the date of purchase. If you would like to request a return or exchange, please review the following conditions and procedures carefully.

1. Return & Exchange Requirements

To qualify for a return or exchange:

  • The product must be unused and in its original condition

  • All original tags must still be attached

  • The item must not be washed, worn, modified, or damaged

Products that do not meet these requirements may not be eligible for return or exchange.

2. How to Request a Return or Exchange

To begin the return or exchange process, please contact our customer support team using one of the following options:

When submitting your request, please include:

  • Your order number

  • The item(s) you would like to return or exchange

  • The reason for your request

If your request is related to a defective or damaged product, please attach clear photos showing the issue so we can assess the situation more efficiently.

Our team aims to respond to all inquiries within 24 hours.

3. Refunds & Exchanges

After we receive your returned item and confirm that it meets our return conditions, your refund or exchange will be processed within a reasonable period of time.

  • Refunds will be issued using the original payment method used for the purchase

In cases where a refund cannot be processed back to the original payment method due to payment provider limitations (for example, PayPal or credit card refund time limits), the refund may be issued in the form of a store credit or coupon.

Return Shipping Information

Please note that we currently do not provide prepaid return shipping labels.

Return Reason Refund Amount Return Shipping Responsibility
Product Defect or Issue (Photo proof required) Full Refund (Product Price + Original Shipping Fee) If a return is required, we will cover the return shipping cost
Customer Preference or Personal Reason Refund of Product Price Only (excluding original shipping fee) Customer is responsible for return shipping costs to our overseas warehouse

If you have any questions regarding returns or refunds, please feel free to contact us at:

Email: info@roguemaroua.com